{"id":5398,"date":"2019-02-04T09:45:23","date_gmt":"2019-02-04T08:45:23","guid":{"rendered":"https:\/\/new.cluce.it\/?page_id=5398"},"modified":"2024-07-16T08:37:21","modified_gmt":"2024-07-16T07:37:21","slug":"noncomformity-form","status":"publish","type":"page","link":"https:\/\/cluce.it\/en\/noncomformity-form\/","title":{"rendered":"NON-CONFORMITY REPORT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5398\" class=\"elementor elementor-5398 elementor-2322\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8778c4b e-flex e-con-boxed e-con e-parent\" data-id=\"8778c4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0af9999 elementor-widget elementor-widget-heading\" data-id=\"0af9999\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">NON-CONFORMITY REPORT<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5138e7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b5138e7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-block-end:0;flex-grow:1;border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider--element-align-start .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-start .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-start .elementor-divider__element{margin-inline-start:0}.elementor-widget-divider--element-align-end .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-end .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-end .elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8163cc e-flex e-con-boxed e-con e-parent\" data-id=\"a8163cc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-acbaa8f e-con-full e-flex e-con e-child\" data-id=\"acbaa8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7053b8e elementor-widget elementor-widget-text-editor\" data-id=\"7053b8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<strong>Complaint date<\/strong>\r\n14\/04\/2026\r\n\r\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5400-o1\" lang=\"it-IT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5398#wpcf7-f5400-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5400\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5400-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label>Company <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><\/span> <\/label>\n<\/p>\n<p><label>Contact person<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contactperson\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contactperson\" \/><\/span> <\/label>\n<\/p>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-installationFI\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-installationFI\" value=\"I confirm that I have installed the product respecting all the steps indicated in the instruction sheet.(*)\" \/><span class=\"wpcf7-list-item-label\">I confirm that I have installed the product respecting all the steps indicated in the instruction sheet.(*)<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-environmental-conditions\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-environmental-conditions\" value=\"I confirm that I have already analyzed the environmental conditions and excluded potential problems in the system.(*)\" \/><span class=\"wpcf7-list-item-label\">I confirm that I have already analyzed the environmental conditions and excluded potential problems in the system.(*)<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-warranty\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-warranty\" value=\"I confirm that the claimed products are currently covered by a warranty (3 years for standard products, 5 years for ENEC certified products)\" \/><span class=\"wpcf7-list-item-label\">I confirm that the claimed products are currently covered by a warranty (3 years for standard products, 5 years for ENEC certified products)<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-infocharge\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-infocharge\" value=\"I am informed that if no malfunction is found on the product returned to us for analysis, an amount of Euro 50.00 will be charged to cover the costs of analysis and management of the file.(*)\" \/><span class=\"wpcf7-list-item-label\">I am informed that if no malfunction is found on the product returned to us for analysis, an amount of Euro 50.00 will be charged to cover the costs of analysis and management of the file.(*)<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<p><label>Delivery note \/ Invoice number <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"n_DDTinvoice\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"n_DDTinvoice\" \/><\/span> <\/label>\n<\/p>\n<p><label>Delivery note \/ Invoice date <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"DateDDTinvoice\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"DateDDTinvoice\" \/><\/span> <\/label>\n<\/p>\n<p><label>Product name <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"name_product\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"name_product\" \/><\/span> <\/label>\n<\/p>\n<p><label>Product code <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cod_product\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cod_product\" \/><\/span> <\/label>\n<\/p>\n<p><label>Qty of products installed <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"qty_installed\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"qty_installed\" \/><\/span> <\/label>\n<\/p>\n<p><label>Qty of products claimed <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"qty_claimed\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"qty_claimed\" \/><\/span> <\/label>\n<\/p>\n<p><label>Production date <small>(etichetta sul prodotto)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date_production\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"date_production\" \/><\/span> <\/label>\n<\/p>\n<p><label>Installation date <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Date_installation\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Date_installation\" \/><\/span> <\/label>\n<\/p>\n<p><label>Complaint description <small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"complaint_description\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>Report upload <small>&#8211; if available(file max 5MB)<\/small><br \/>\n<div id=\"mfcf7_zl_multifilecontainer\"><span class=\"mfcf7-zl-multiline-sample\" style=\"display:none\"><p class=\"wpcf7-form-control-wrap multilinefile-813\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"multilinefile-813[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/p><\/span><\/div><span class=\"wpcf7-form-control-wrap zl-form-control-wrap multilinefile-813\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"multilinefile-813[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/span><p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"multilinefile-813-zl-mfcf7-upld-btn\"><input type=\"button\" name=\"multilinefile-813-zl-mfcf7-upld-btn\" class=\"button button-primary qbutton\" id=\"mfcf7_zl_add_file\" value=\"Upload\"><\/span><\/label><\/p><\/label>\n<\/p>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-ask-analyze\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-ask-analyze\" value=\"I ask to send the luminaires \/ part of the luminaires to C Luce to analyze and establish the possible causes of the malfunction. I await regular RMA, which I will print and apply on the return boxes, anticipating by email to support@cluce.it the Delivery note and the date of shipment of the products.\" \/><span class=\"wpcf7-list-item-label\">I ask to send the luminaires \/ part of the luminaires to C Luce to analyze and establish the possible causes of the malfunction. I await regular RMA, which I will print and apply on the return boxes, anticipating by email to support@cluce.it the Delivery note and the date of shipment of the products.<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-packaging\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-packaging\" value=\"I undertake to pack the returned products in their original boxes or any packaging that is still suitable for ensuring their integrity during transport, under penalty of not using them for analysis.(*)\" \/><span class=\"wpcf7-list-item-label\">I undertake to pack the returned products in their original boxes or any packaging that is still suitable for ensuring their integrity during transport, under penalty of not using them for analysis.(*)<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-ask-material\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-ask-material\" value=\"I ask advance replacement of the products in order to minimize inconvenience to the end customer. The products will be regularly invoiced within 30 days and at the end of the analysis, if the defects of the same are recognized, C Luce will issue credit note for the full value of the material shipped.\" \/><span class=\"wpcf7-list-item-label\">I ask advance replacement of the products in order to minimize inconvenience to the end customer. The products will be regularly invoiced within 30 days and at the end of the analysis, if the defects of the same are recognized, C Luce will issue credit note for the full value of the material shipped.<\/span><\/span><\/span><\/span>\n\t<\/p>\n<\/font>\n<font size=\"2\">Description of the material requested in advance replacement\n<\/font>\n<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"description_material\"><textarea cols=\"40\" rows=\"10\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"description_material\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>At the end of the analysis:<small>(*)<\/small><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"After-analysis\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"After-analysis\" value=\"I ask for the return of the products, shipped with carriage forward\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">I ask for the return of the products, shipped with carriage forward<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"After-analysis\" value=\"If the products are not repairable, I authorize their disposal.\" \/><span class=\"wpcf7-list-item-label\">If the products are not repairable, I authorize their disposal.<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"After-analysis\" value=\"If the products are repairable and the failure is not attributable to the product, I ask that they be restored at a cost of 50% of the net purchase value. The product warranty on the replaced parts will be extended by additional 2 years.\" \/><span class=\"wpcf7-list-item-label\">If the products are repairable and the failure is not attributable to the product, I ask that they be restored at a cost of 50% of the net purchase value. The product warranty on the replaced parts will be extended by additional 2 years.<\/span><\/label><\/span><\/span><\/span><br \/>\n<\/label>\n<\/p>\n<p><label>With reference to outdoor products installed with standard cable glands, I undertake to send the product with assembled cable gland and cut power cable (about 5 \/ 10cm), under penalty of non-acceptance of the sample for analysis.<small>(*)<\/small><br \/>\n<\/label>\n<\/p>\n<div class=\"privacy-checkbox\">\n\t<nobr>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-901\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-901[]\" value=\"I accept C Luce srl&#039;s privacy policy\" \/><span class=\"wpcf7-list-item-label\">I accept C Luce srl&#039;s privacy policy<\/span><\/span><\/span><\/span><a href=\"\/privacy\" style=\"text-decoration: underline\">visibile qui<\/a>\n\t\t<\/p>\n\t<\/nobr>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n<\/p>\n<font size=\"-1\">Problems filling out the form? You may need to update your browser preferences to authorize cookies and JavaScript. We suggest you to use Google Chrome, Firefox, Safari, Microsoft Edge (We do not recommend Internet Explorer). Form also available on Documentation > Forms.\n<\/font>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2ce805 e-con-full e-flex e-con e-child\" data-id=\"f2ce805\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-901746a elementor-widget elementor-widget-n-accordion\" data-id=\"901746a\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Have a problem? We\u2019re here to help! <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wrench\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.73 109.1c-2.24-9.03-13.54-12.09-20.12-5.51l-74.36 74.36-67.88-11.31-11.31-67.88 74.36-74.36c6.62-6.62 3.43-17.9-5.66-20.16-47.38-11.74-99.55.91-136.58 37.93-39.64 39.64-50.55 97.1-34.05 147.2L18.74 402.76c-24.99 24.99-24.99 65.51 0 90.5 24.99 24.99 65.51 24.99 90.5 0l213.21-213.21c50.12 16.71 107.47 5.68 147.37-34.22 37.07-37.07 49.7-89.32 37.91-136.73zM64 472c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wrench\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.73 109.1c-2.24-9.03-13.54-12.09-20.12-5.51l-74.36 74.36-67.88-11.31-11.31-67.88 74.36-74.36c6.62-6.62 3.43-17.9-5.66-20.16-47.38-11.74-99.55.91-136.58 37.93-39.64 39.64-50.55 97.1-34.05 147.2L18.74 402.76c-24.99 24.99-24.99 65.51 0 90.5 24.99 24.99 65.51 24.99 90.5 0l213.21-213.21c50.12 16.71 107.47 5.68 147.37-34.22 37.07-37.07 49.7-89.32 37.91-136.73zM64 472c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1510\" class=\"elementor-element elementor-element-54b2f8c e-con-full e-flex e-con e-child\" data-id=\"54b2f8c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b249890 elementor-widget elementor-widget-text-editor\" data-id=\"b249890\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong>Have a problem? We\u2019re here to help!<\/strong><\/h4>\r\n<h6>Follow these simple steps to help us handle your complaint. We will do our best to solve the problem as quickly as possible and minimize the inconvenience, but to do so we need your help, and we ask you to follow the instructions:<\/h6>\r\n<ul>\r\n \t<li>\r\n<ul>\r\n \t<li>\r\n<ul>\r\n \t<li>\r\n<h6>I confirm that I have installed the product respecting all the instructions given in the instruction sheet.<\/h6>\r\n<\/li>\r\n \t<li>\r\n<h6>I confirm that I have already analyzed the environmental conditions and excluded potential problems in the electrical system.<\/h6>\r\n<\/li>\r\n \t<li>\r\n<h6>I confirm that the claimed products are currently covered by warranty (3 years for standard products, 5 years for ENEC certified products).<\/h6>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h6><strong>A.<\/strong>\u00a0Fill in the form on our website and wait for confirmation<\/h6>\r\n<h6><strong>B.\u00a0<\/strong>If an analysis on defective products is required, you will receive a communication containing a unique RMA code (<strong>R<\/strong>eturn\u00a0<strong>M<\/strong>aterial\u00a0<strong>A<\/strong>uthorization) to be mentioned on all documents.<\/h6>\r\n<h6>You can send the fittings with a transporter at your expense, once it has been picked up, we ask you to anticipate the shipment number\/delivery note by email.<\/h6>\r\n<h6>The material shipped must have a print of the RMA applied to the package\/pallet, in order to guarantee the shipment authorization and it must be packed in its original carton box or in a suitable packaging in order to prevent any possible breakage, which could compromise both warranty and analysis.<\/h6>\r\n<h6>The material must never be accompanied by an invoice or valorized. C Luce, once the return is received, will submit an official report with the results of the analyzes within 2 working weeks, unless a different communication is given.<\/h6>\r\n<h6>The analyzed products, if deemed unrepairable, will be disposed within 30 days or returned (on your specific request) with transport at your expense.<\/h6>\r\n<h6>Should the products be repairable, C Luce upon your specific request, is available to repair at a cost equal to 50% of the net value shown on the sales invoice. The warranty on the repaired products will be of 2 years.<\/h6>\r\n<h6>After 30 days from the issuance of the official report and without your decision about any repair or return without repair, the parts will be automatically disposed.<\/h6>\r\n<h6>Should you need, to minimize inconvenience to the customer, to replace the faulty devices without waiting for the results of the analyzes, you can request them during the complaint by ticking the appropriate box.<\/h6>\r\n<h6>The material will be regularly invoiced, and within 30 days, upon the outcome of the product analysis, regular payment or credit note will be issued.<\/h6>\r\n<h6>For products that are found to be working properly, you will be charged a cost of Euro 50.00 to cover management costs.<\/h6>\r\n<h6>The products will be shipped back with the first useful transport or, if expressly requested, with transport at your expense.<\/h6>\r\n<h6>If, on the other hand, manufacturing defects are found, you will be contacted by C Luce representative for sending new material as a free replacement or an economic solution of your choice.<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d746c8a elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d746c8a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"967\" height=\"961\" src=\"https:\/\/cluce.it\/wp-content\/uploads\/2021\/07\/Claim-graphics_-1.jpg\" class=\"attachment-full size-full wp-image-16775\" alt=\"\" srcset=\"https:\/\/cluce.it\/wp-content\/uploads\/2021\/07\/Claim-graphics_-1.jpg 967w, https:\/\/cluce.it\/wp-content\/uploads\/2021\/07\/Claim-graphics_-1-300x298.jpg 300w, https:\/\/cluce.it\/wp-content\/uploads\/2021\/07\/Claim-graphics_-1-150x150.jpg 150w, https:\/\/cluce.it\/wp-content\/uploads\/2021\/07\/Claim-graphics_-1-768x763.jpg 768w\" sizes=\"(max-width: 967px) 100vw, 967px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-765618c3 e-flex e-con-boxed e-con e-parent\" data-id=\"765618c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-724e8bd8 elementor-widget elementor-widget-text-editor\" data-id=\"724e8bd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-columns\">\r\n<div class=\"wp-block-column\" style=\"flex-basis: 50%;\">\r\n<div class=\"wp-block-group\">\r\n<div class=\"wp-block-group__inner-container\">\r\n<div class=\"wp-block-image\"><\/div>\r\n<h6><\/h6>\r\n<h6><\/h6>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"wp-block-column\">\r\n<div class=\"wp-block-contact-form-7-contact-form-selector\"><\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint date Have a problem? We\u2019re here to help! Have a problem? We\u2019re here to help! Follow these simple steps to help us handle your complaint. We will do our best to solve the problem as quickly as possible and minimize the inconvenience, but to do so we need your help, and we ask you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/pages\/5398"}],"collection":[{"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/comments?post=5398"}],"version-history":[{"count":10,"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/pages\/5398\/revisions"}],"predecessor-version":[{"id":25659,"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/pages\/5398\/revisions\/25659"}],"wp:attachment":[{"href":"https:\/\/cluce.it\/en\/wp-json\/wp\/v2\/media?parent=5398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}